Wij streven ernaar om jou van goede service te voorzien. Toch kan het voorkomen dat u een klacht heeft. U kunt bij ons een klacht indienen over zowel onze producten als onze dienstverlening.Hoe kunt u een klacht indienen?Heeft u een klacht over onze producten of onze service? Neem dan contact met ons op via ons email adres info@scholtenswerkplek.nl. ReactietermijnWij zullen binnen 14 dagen na ontvangst van uw klacht een inhoudelijke reactie geven.Niet tevreden met de oplossing?Bent u consument en komen we er samen niet uit? Dan kunt u uw klacht voorleggen aan de Geschillencommissie via het Europees ODR Platform: https://ec.europa.eu/consumers/odr/.Wij waarderen jou feedback, zodat we onze service kunnen blijven verbeteren.

Frequently Asked Questions

Q: Can I also contact you for multiple chairs or an entire workstation set-up?

This is certainly possible, email us at info@scholtenswerkplek.nl for a customized request.

We are here to help you make the best choice during your visit with us.
Is your question not listed? If so, please contact us.

Help & advice

Will I get advice when picking out a chair?

Of course, we will test different chairs and then see which one suits you best. We’ll also look at how to sit at a desk with the chair and advise you on the ideal worktop height.

What chairs/tables are in your store?

Our store in Amsterdam carries almost all the products you can also find on our website.

Help & advice

Is the staff knowledgeable?

Our staff has years of experience in finding the best ergonomic solutions for clients. We know what quality means and what office chair, table or workplace furniture you or your company needs.

What is the difference between Scholtens Workplace and other office furnishing companies?

At Scholtens Workplace, anyone can go. We do not differentiate between individuals, self-employed persons or small and large companies and institutions. Are you an individual looking for “just” 1 chair? With us, you are welcome!

Can I also contact you for multiple chairs or an entire workstation set-up?

This is certainly possible, email us at [email protected] for a customized request.

What payment methods do you use?

In the store, you can pay directly with Pin and Apple Pay. You can also pay afterwards when purchasing in-store via a payment link you receive from us. You then have the same payment options as buying online. If you order online, you can pay with American Express, Mastercard, Visa, Ideal, Paypal, BanContact and KBC. Business customers can order by invoice.

Klachtenprocedure

Wij streven ernaar om jou van goede service te voorzien. Toch kan het voorkomen dat u een klacht heeft. U kunt bij ons een klacht indienen over zowel onze producten als onze dienstverlening.

Hoe kunt u een klacht indienen?

Heeft u een klacht over onze producten of onze service? Neem dan contact met ons op via ons email adres [email protected].

Reactietermijn

Wij zullen binnen 14 dagen na ontvangst van uw klacht een inhoudelijke reactie geven.

Niet tevreden met de oplossing?

Bent u consument en komen we er samen niet uit? Dan kunt u uw klacht voorleggen aan de Geschillencommissie via het Europees ODR Platform: https://ec.europa.eu/consumers/odr/.

Wij waarderen jou feedback, zodat we onze service kunnen blijven verbeteren.

Shipping & Returns

What are the shipping costs for a product?

If you order online, you can pay with American Express, Mastercard, Visa, Ideal, Paypal, BanContact and KBC.
Business customers can order by invoice.

Are the products delivered fully assembled?

Shipping on all our products is completely free.

What about a product's warranty?

It depends on the brand and type of product. Herman Miller, RH and Rovo office chairs are delivered fully assembled. Office chairs from the HÅG brand are delivered unassembled. Assembly is very easy. Desk tables are delivered (well packed) unassembled, this is to avoid damage during transport

What happens if my product is damaged upon delivery?

All products we sell are new and have the full manufacturer’s warranty. Clearance products always clearly state the warranty.

Can I return the chair if I am not satisfied with the product?

Fortunately, it is rare, but should a product prove damaged upon delivery, please notify us as soon as possible.
We will then ensure that your product is exchanged for a new product.

How does a return work?

Fortunately, it is rare, but should a product prove damaged upon delivery, please notify us as soon as possible.
We will then ensure that your product is exchanged for a new product.

Mount

How can I properly adjust the chair at home if I bought it online?

Customers who buy in the store receive detailed explanations from us.
If you buy online you will receive an instructional video from us.
Can’t figure it out? Then call us so you can receive instruction from us over the phone.

Is assembling a sit/stand table difficult?

If you have ever successfully assembled an IKEA product, you will also succeed in assembling a sit/stand table. However, it is recommended that you use a cordless drill (with bit holder and bits) when assembling. This will save you a lot of time. If you don’t feel like assembling it yourself or if you still can’t figure it out, you can use our assembly service. Contact us for options and a quote.

Showroom

Where is your store located in Amsterdam?

You can find us at IJburglaan 467, 1087 BE, Amsterdam. From the A10 ring road, we are very easy to reach (take exit S114 IJburg). For further information, see our contact page.

Can I easily park near the store?

Yes, there is plenty of (paid) parking available.

Can I reach you by public transport?

We are also easily accessible by public transportation. Take streetcar 26 from CS Amsterdam and get off at the Vennepluimstraat stop.
Then it is a 5-minute walk to our store.

When are you open?

Our store in Amsterdam is open Monday through Friday, from 9:00-17:30 am.
You can drop by without an appointment.